For commissioners & placement officers
Refer a young person
A clear referral process with transparent costs, careful assessment and support tailored to the young person’s needs, strengths, risks and goals.
The referral process
1. Get in touch
Call 07944 073493 or email [email protected]. Referral enquiries are monitored 24 hours a day, including weekends.
2. Share the information
Provide the person’s age, needs, strengths, risks, goals, current circumstances and preferred move-in date.
3. Initial response
We aim to acknowledge new referrals within two hours and confirm availability or request further information.
4. Assessment and move-in
We assess individual needs, risks, location and household compatibility before planning a safe and welcoming move-in.
What you receive
- Clear accommodation, support and weekly cost proposal
- Young-person-centred support plan aligned with their goals
- Individual, compatibility and location risk assessments
- Clear safeguarding and risk-management arrangements
- Young Person's Guide and Statement of Purpose
- Named contact, progress reports and incident reporting
At a glance
- Ages supported
- Young people aged 16–17 and young adults aged 18+
- Areas covered
- South London and surrounding boroughs
- Support options
- Planned support visits or 24-hour staffing
- Assessment
- Individual needs, risks and compatibility considered
- Urgent referrals
- Considered subject to suitability and availability
- Referrals line
- 07944 073493, monitored 24/7
Need support for a young person today?
Call our referrals line at any time, day or night. We respond to referral enquiries within two hours and, following a suitability and matching assessment, we can accommodate same-day emergency admissions.